Privacy Policy
1. Information We Collect
Personal Information
We collect information you provide directly, including:
Name, email address, phone number
Contact preferences and communication history
Survey responses and feedback
Communications with our customer support
Automatically Collected Information
We automatically collect:
Device information (IP address, browser type, operating system)
Usage information (pages visited, time spent, features used)
Location information (with your consent)
SMS Information
When you opt-in to SMS communications:
Phone number and mobile carrier information
Message delivery and engagement data
Opt-in/opt-out preferences and timestamps
2. How We Use Your Information
We use collected information to:
Provide, maintain, and improve our services
Send requested information and respond to inquiries
Send promotional communications (with consent)
Provide customer support and respond to inquiries
Detect, prevent, and address technical issues
3. SMS Marketing Practices
Consent and Opt-in
We only send SMS messages to users who have explicitly opted in
Consent is not required for purchases
Message Types and Frequency
Marketing messages: Promotional offers and product updates
Transactional messages: Order confirmations and account alerts
Frequency varies but typically 1-4 messages per week
Message and data rates apply
Opt-out Process
Text STOP to any number to unsubscribe from all messages
Text HELP for customer support
You can also contact us directly to update your preferences or unsubscribe
4. Information Sharing
We do not sell your personal information. We may share information with:
Service providers who assist in our operations
Business partners for joint marketing (with your consent)
Legal authorities when required by law
5. Data Security
We implement appropriate security measures to protect your information, including:
Encryption of sensitive data in transit and at rest
Regular security audits and updates
Limited access to personal information
6. Your Rights and Choices
Access, update, or delete your personal information
Opt-out of marketing communications at any time
Request data portability
Lodge complaints with supervisory authorities
Contact us to update your communication preferences
7. Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
You can manage cookie preferences through your browser settings
8. Third-Party Services
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies separately.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
11. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
12. Contact Us
For privacy-related questions or requests:
Email: privacy@[COMPANY].com
Phone: [PRIVACY CONTACT PHONE]
Address: [COMPANY ADDRESS]